Shipping
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
All items are shipped in the safest, most reasonable method possible to ensure safe and timely delivery. Arrival time generally takes 3-7 business days depending on location and shipping service selection.
How do I track my order?
Once your items are shipped a tracking number will be automatically provided to you via email and a link to track the order will be included.
Didn't receive tracking? Contact Us!
Who pays international import charges?
Products shipped outside Canada are subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Unobtainium Welding. Final costs are determined by customs authorities at the time of import into your country. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, brokerage, etc.).
Orders
Below are some of are common questions about orders
How long does it take to process my order?
If products are in stock, orders will generally be processed and shipped within 2-3 business days. There are exceptions are for items that are custom built, custom ordered, or temporarily unavailable.
Please Be Aware: Select products may incur a 4-6 weeks delay as they are produced on demand.
Please inquire regarding availability before you place your order!
Do you accept returns?
Due to the custom nature of our products, we are unable to accept returns or exchanges.
Services
Below are some common questions about our services
Do I need an appointment?
All shop visits are by appointment only.
Our shop remains quite busy and is usually scheduled 2-4 weeks out. From time to time there may be cancellations that can allow your appointment to be scheduled sooner.
The best way to get on the schedule as quickly as possible is to Contact Us!